Help + FAQ

General:

Products/Ordering:

What types of products do you print?
We print just about anything on paper including posters, postcards, brochures, booklets, business cards, catalogs, photographs, labels, banners, engineer prints, most large documents and many other items.

Can I place my order and have my graphic designer upload files separately?
Yes, you can place an order first and then have your graphic designer upload files later. Easy upload instructions are provided with each order.

Can I track my order history online or check on the status of an open order?
Yes, each user at your company who places orders can view their own order history. Click on a job to see its current status.

How do I get a quote?
First look at the catalog page and see the pricing for common items there. If you don't see what you were looking for there, you can talk to a customer service representative by calling 801-785-3680. They will take your order specifications and create a quote for you. You can also email your quote request to info@copyteconline.com. 

What if I want to order more than one version at the same time?
For projects with multuple similar files (e.g. business cards or addressed envelopes), you can provide us with the base artwork and a spreadsheet file with the variable information to be applied to the artwork. Our design department will use the information in your spreadsheet to prepare the files for printing. 

What if I need my order shipped to more than one location?
We can provide custom fulfillment services and pack different quantities to be sent to different locations. We can also insert additional components into the material we print.

I need my order in a few days. Can you help me?
One of our specialties is meeting deadlines that other printing companies cannot. We also have special shipping contracts and can often overnight freight for a lot less than you would normally pay. Please contact customer service for assistance with this type of order.

How long does it take to get a proof?
For printed proofs, you will receive a proof within one business day after we receive your art files. If you want a “one off” press proof it can be sent overnight to you.

For digital graphic design proofs, it depends on the scope of the project, but you can usually expect to see a proof within a day or two.

File Transfer:

How do I upload my files?
After you place your order, you will be directed to a file upload page. If you are not ready to upload your files at that time, you or your graphic designer can upload your files later.

What is the largest file I can upload?
We accept files up to 1 Gig via our File Upload page. For files larger than this, please contact customer service for special file upload instructions.